Refund policy

At Soul Crystals Xoxo, your satisfaction means everything to us. Each item is lovingly inspected, energetically cleansed and packed with intention before leaving our space.

Because our crystals are natural treasures, slight variations in colour, pattern, shape and inclusions are part of their unique beauty and are not considered faults.

We do not offer refunds, exchanges or store credit for change of mind purchases. However, if your item arrives damaged or faulty, please contact us as soon as reasonably possible after receiving your order. Contact admin@soulcrystals.com.au and include clear photos along with your order number and details.

Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.

Faulty or Damaged Items

If your item is deemed damaged or faulty, we'll offer a replacement (if available), store credit or refund. You may be asked to return the item using a tracked shipping method. Once your return has been received and assessed, any approved refund, replacement or store credit will be processed within 7–10 business days.

Final Sale Items

Items purchased on sale or through promotional offers are final and cannot be returned or exchanged unless they are faulty or your rights under the Australian Consumer Law apply.

Thank You

We truly appreciate you allowing us to support you on your crystal journey and will always do our best to ensure your experience with us is positive and aligned with your energy. Thank you for being part of the Soul Crystals Xoxo family. We truly appreciate your support. ✨