Returns
Soul Crystals Xoxo is not required to provide a refund or exchange for change of mind.
However, customer satisfaction is extremely important to us, therefore if you are not satisfied with your purchase, please contact us to discuss available options.
Please keep in mind that crystals are natural minerals, each incredible piece is unique in pattern and crystalline composure, no two crystals will be the exact same. Please expect to find inclusions and beautiful / natural markings within the crystal itself.
If you decide to cancel all or part of your order before it is shipped, a 10% cancellation fee will apply.
SALE ITEMS:
Please note sale items are final and cannot be returned for a refund or exchange unless deemed to have a major fault.
FAULTY/DAMAGED ITEM:
If you receive an item which is found to be faulty or damaged, you will be required to return the item/s to Soul Crystals Xoxo via
a safe and secure shipping method with tracking.
Please send an email to soulcrystalsxoxo@bigpond.com to notify us before you return your item.
Upon receipt of the returned item/s, Soul Crystals Xoxo will process the return and will either provide a replacement item (if available) or
process a credit or refund, excluding any shipping costs incurred.
Returns will be finalised within 7-10 days.